Salesforce expects AI agent push to yield ‘modest’ returns this year
Salesforce anticipates 'modest' revenue contributions from its AI agent initiatives in the current fiscal year, with expectations for more significant impacts in fiscal 2027. Key points:
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Salesforce's CFO, Amy Weaver, indicates that while AI agents are a focal point, substantial revenue gains are projected for fiscal 2027. Current observations include:
In a blog post, Satya Nadella warned that enterprises using proprietary AI models are paying twice - once in money for tokens, and again in the proprietary knowledge they must reveal to make those models useful, since models learn from the 'exhaust' of prompts, tool use, and especially corrections. He argued it is inconsistent for labs to claim fair-use rights to train on the world's public data while restricting others from distilling their models in return. Nadella - whose company invests in both OpenAI and Anthropic - later doubled down on CNN, saying firms without their own models or an AI gateway layer separating prompts, memory, and harness from the model won't survive as firms, having 'outsourced your thinking.'
Amazon will close Mechanical Turk to new customers on July 30, 2026, moving the 21-year-old crowdsourcing marketplace into maintenance mode with no new features - and reporting indicates SageMaker Ground Truth and Amazon Augmented AI close to new customers the same day. Launched in 2005 as 'artificial artificial intelligence,' MTurk annotated the data that trained a generation of models; by 2023 a study found 33-46% of its workers were using LLMs to do the tasks, dissolving the platform's reason to exist. If your research, labeling, or human-review pipeline touches MTurk, you now have a migration deadline.
At an internal town hall on July 2, Mark Zuckerberg told employees that AI agent development over the last four months has not accelerated as expected, that Meta's sweeping reorganisation was not as clean as it could have been, and that its bets on the new structure have not yet paid off - remarks first reported by Reuters from a recording. The admission stings because Meta laid off about 10% of its workforce and reassigned ~7,000 people to AI teams in May, with executives who planned the reorg reportedly optimistic about tools like Claude Code. Zuckerberg still expects significant AI benefits within three to six months - but the gap between agent hype and agent reality just got named by its biggest spender.