Privacy Policy

1) Data we collect

We collect the following personal data when you choose to provide it:

• Email address (via Brevo) when you:
  • Book a consultancy session, and/or
  • Sign up for our "AI news" newsletter.

We also receive device and usage information through cookies and analytics tools (see "Cookies & similar tech"), which may include IP address, approximate location derived from IP, device identifiers, browser type, pages viewed, and interactions with our site.

2) How we use your data

• Marketing: to send you the "AI news" newsletter if you sign up.
• Consultancy service provision: to manage and communicate regarding your consultancy session booking.
• Analytics: to understand site usage and improve our content and services.
• Compliance: to comply with legal or regulatory obligations and to protect our rights.

3) Legal bases (GDPR)

For users in the EEA/UK, we process personal data solely on the basis of your consent (GDPR Art. 6(1)(a)) for marketing, analytics cookies, and the collection of your email address for newsletter and consultancy booking communications. You can withdraw consent at any time using the links in our emails, the cookie banner, or by contacting us.

4) Cookies & similar technologies

We use Cookiebot to display a cookie banner, record your preferences, and let you opt in/out of cookie categories (functional, statistical, and marketing).

• Functional cookies: help our site work correctly.
• Statistical cookies: used for aggregated analytics and performance (e.g., Google Analytics 4).
• Marketing cookies: used for marketing-related features and to build audiences or measure campaigns, if enabled.

Manage your preferences: You can review or change your cookie settings at any time via the cookie banner or this link. Your consent choices will be honored on future visits from the same browser.

Analytics and embedded content we use

• Google Analytics 4 (GA4) (statistics). If you consent to statistical cookies, GA4 collects usage data to help us understand how visitors engage with our site.
• Hotjar (statistics/experience insights). If you consent to statistical cookies, Hotjar helps us analyze aggregate behavior (e.g., heatmaps, session insights) to improve usability.
• Google Maps (embedded content). When viewing a map, Google may receive your IP address and device information to display the map and related features.

Note: You can block cookies in your browser settings. Some site features may not work correctly without certain cookies.

5) How we share information

We do not sell your personal information. We share limited information with trusted service providers ("processors") to operate our website and communications. These providers may process your data on our behalf:

We may also share information if required by law or to protect our legal rights, and in connection with a corporate transaction (e.g., merger, acquisition) subject to appropriate safeguards.

6) How long we keep information

• Newsletter data (email address): retained until you unsubscribe or withdraw consent, or after a period of 24 months of inactivity, whichever comes first.
• Consultancy booking data (email address and related communication): retained while managing your booking and for up to 24 months after the last interaction, unless longer retention is required to establish or defend legal claims.
• Cookie/analytics data: retained according to the settings of the respective tools and your consent choices.

7) How we protect information

We use technical and organizational measures to protect personal data, including SSL encryption in transit, access controls, and principles of data minimization. No method of transmission or storage is 100% secure, but we take reasonable steps to safeguard your data.

8) Your rights (GDPR/EEA & UK)

If you are in the EEA or UK, you have the right to:

• Access your personal data;
• Request correction of inaccurate data;
• Request deletion of your data;
• Withdraw consent at any time (this does not affect processing before withdrawal);
• Request restriction of processing;
• Data portability (to receive your data in a structured, commonly used, machine-readable format);
• Object to processing in certain circumstances.

To exercise these rights, email us at info@vivold.com. You also have the right to lodge a complaint with your local supervisory authority.

9) U.S. State Privacy Notice

Some U.S. states provide residents with specific privacy rights. If you are a resident of such a state (e.g., California, Colorado, Connecticut, Utah, Virginia), you may have the rights to:

• Know/access the categories and specific pieces of personal information we collected;
• Request deletion of personal information;
• Correct inaccuracies;
• Opt out of certain processing, including targeted advertising and certain disclosures considered a "sale" or "sharing" of personal information.

Categories we collect: identifiers (email), internet/activity data (site usage via GA4/Hotjar, if enabled), and geolocation derived from IP (approximate). Sources: you (forms you submit) and your device (cookies/analytics, subject to your consent).

Purposes: marketing communications (newsletter), analytics, website functionality, and service communications.

Disclosures: we disclose personal information to service providers such as Brevo, Cookiebot, Google (Analytics/Maps), and Hotjar for the purposes described in this policy.

Sale/Sharing: We do not sell your personal information for money. If you enable marketing or statistical cookies, certain analytics/advertising-related disclosures may be deemed "selling" or "sharing" for targeted advertising under some state laws. You can opt out by adjusting your cookie preferences and by using browser-level opt-out signals where supported.

To submit a request (access, delete, correct, or opt-out), contact info@vivold.com. We will verify your request and respond as required by applicable law.

10) International data transfers

Our service providers may process data in countries outside your own, including outside the EEA/UK (for example, the United States). Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms to protect your information.

11) Children's privacy

Our website is not directed to children, and our content primarily targets adults. We do not knowingly collect personal data from children under 16 in the EEA/UK (or under 13 in the U.S.). If you believe a child has provided personal data, please contact us so we can take appropriate action.

12) Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest changes. Significant changes will be highlighted on this page or via email where appropriate.

13) Contact us

For questions or to exercise your rights, contact: info@vivold.com.