Reinforcing Security in Contact Centers
Reality Defender has unveiled a real-time, multi-modal deepfake detection system aimed at protecting contact centers from AI-powered voice fraud. Key insights include:
- Voice as a Primary Target: Generative AI frequently targets voice modalities, with 0.17% of daily calls in a tier 1 bank identified as deepfakes.
- Multi-Factor Authentication: The system employs real-time detection combined with multi-factor authentication to identify and mitigate threats.
Strategic Shift:
- Comprehensive Analysis: The approach represents a move towards integrating multiple signals and modalities for robust deepfake detection.
- Industry Impact: Entrust's Identity Fraud Report indicates that deepfake attacks constitute 40% of identity fraud attempts, highlighting the urgency for such solutions.
Takeaway:
Reality Defender's initiative marks a significant advancement in safeguarding digital communications against the growing threat of synthetic media.